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Shared Services Administrative Support
KVC Health Systems is known for its high-quality child and family services such as in-home family strengthening support and therapy, foster care, adoption, mental and behavioral health services, and children’s psychiatric treatment. These services are provided in different combinations across 35 locations in Kansas, Missouri, Nebraska, Kentucky and West Virginia.
What helps these teams operate so effectively is the KVC Shared Services administrative teams supporting them. By centralizing critical functions like Accounting, Human Resources and Marketing, KVC’s local teams can focus on their core competencies such as social work, therapy and nursing. The Shared Services model also ensures consistency and reduces costs by enabling smaller business units to access high-quality experts and resources that might otherwise be out of their reach.
Get to Know KVC’s Shared Services Teams:
The Accounting department is organized into five subteams: Finance Leadership, Payroll, Accounts Payable, General Ledger, and Revenue Cycle Management. Payroll ensures our team members are paid accurately and on time. Accounts Payable ensures that approved invoices are paid accurately and on time. General Ledger submits invoices, collects payments for grants/programs, and produces monthly financial statements. Revenue Cycle Management submits medical claims and collects payments for mental and behavioral health services.
Business Information Technology
The Business Information Technology (BIT) group is organized into four subteams: Information Technology (IT), Enterprise Systems Technology (ESM), Information Solutions (IS), and the Project Management Office (PMO). IT is responsible for ensuring the operational effectiveness of computers, phones, servers and other network elements. ESM manages our integration with third-party applications like our electronic health record. IS is responsible for creating and maintaining KVC’s digital applications such as CARE and CMS. The PMO oversees large agency-wide projects such as bringing on new business, erecting new buildings, and selecting and deploying new technology.
Employee Engagement is an agency-wide effort led by trained Engagement Champions embedded in each local KVC team. This group conducts an employee engagement survey twice a year, generating a culture shift to create an engaging workplace. The team builds a culture of accountability through data analysis and trends, pulse surveys, action planning, coaching, best practice sharing, manager development, Boss to Coach monthly manager trainings, facilitated discussions on building a culture of wellbeing, and strengths training and coaching.
The Facilities team handles maintenance for selected KVC buildings. It is also part of the KVC Foundation team which includes the organization’s real estate and facility needs.
The Human Resources team assists the local KVC teams in their efforts to retain our 1,600+ professionals nationwide and recruit diverse talent. They use human capital data and lean six sigma methodology to develop human-centered solutions for individual, team and organizational impact. HR oversees staffing, employee relations, employment law, compliance (audits), onboarding, HR information system administration, reporting, benefits, performance management, supervisory training, safety and worker’s compensation, diversity and inclusion, and employee training. Explore KVC careers here.
The KVC Foundation team, also known internally as Development, leads fundraising and friendraising. The KVC Foundation seeks investments and donations from multiple funding sources to enable all people to be healthy and safe. By aligning with KVC’s local community teams, the KVC Foundation enhances philanthropic accountability, communication and connection between the children, adults and families served by KVC and the communities where they learn, play live and work. The team is responsible for capital campaigns, individual giving, corporate giving, special events, major gifts, planned giving, donor relations, and grants. They also provide leadership on KVC real estate and facilities.
The KVC Institute for Health Systems Innovation is responsible for advancing clinical best practices including the Safe & Connected™ practice model and advising on service delivery system transformation.
The Legal team creates and reviews contracts and advises on legal matters.
The Marketing & Communications team raises awareness of KVC in communities, inviting people to get involved in the organization’s mission as clients, supporters, resource families (foster/adoptive), donors, volunteers, and partners. It communicates frequently, nurturing each relationship. The team manages KVC’s brand strategy, messaging, website, social media, email marketing, lead generation, videos, PR/media relationships, advertising, research including surveys, and print and digital materials. Join KVC on social media here.
The Ball Event Center, attached to KVC’s headquarters in Olathe, Kansas, is a beautiful venue open to the public. It is named after JoAnn and Fred Ball and family, who have helped children through KVC for nearly 50 years. The Ball Event Center hosts elegant wedding receptions, memorable social events and life celebrations, professional business meetings, and all sizes and styles of corporate events. Proceeds from Ball Event Center bookings benefit KVC’s charitable mission with children and families.
To learn more about KVC’s Shared Services model including how our award-winning administrative services might enable your nonprofit to be more effective, contact Erin Stucky, Chief Operations Officer, at (913) 322-4900 or firstname.lastname@example.org.